Returns & Exchanges
At Belongs2You, we want you to love your purchase. If your hoodie isn't the perfect fit or if there's an issue with your order, we are here to make it right. We offer a hassle-free return and exchange process for our customers across India.
Return Policy Overview
How to Initiate a Return
To start your request, simply reach out to our team via email. We do not use automated bots for returns—you'll be talking to a real person.
The Process
Email Us
Send an email to admin@belongs2you.com with your Order Number and reason for return
Pickup Arranged
We will arrange a reverse pickup from your address within 2–3 business days
Quality Check
Once the item reaches our warehouse, it undergoes a quality check (24–48 hours)
Resolution
Get your exchange or refund processed within 5–7 business days
Resolution:
- •Exchanges: We will dispatch your replacement hoodie free of cost (subject to stock availability).
- •Refunds: For prepaid orders, the amount will be credited back to your original payment method. For COD orders, we will provide a store credit or bank transfer.
Refund Timelines
Frequently Asked Questions
Is there a return fee?
We offer one free exchange per order. For direct returns (refunds), a nominal reverse shipping fee of ₹99 may be deducted from the final refund amount.
What if I received a damaged item?
If you receive a damaged product, please email admin@belongs2you.com within 24 hours of delivery. We will prioritize your replacement immediately.